United States: We proudly offer a shipping price based in reality. Via the Postal Service, Priority Mail, we charge a nominal $9.00. If you choose UPS, an estimate for various options is offered to you at check out. Items usually ship within 24-72 hours. As for Canadian Post, we charge $11.00 and we send via First Class USPS. If you prefer Priority mail and a quicker turn-around, that fee is 22.00 for Canadian.
Our INTERNATIONAL shipping outside of Canada is sent via DHL. We recognize this route is slightly more expensive, but we have been around enough to know it is simply the safest, most reliable service. Your new treasures from c + c are priceless, and it is essential they arrive promptly, with tracking from our doorstep to yours.
If you are sending a gift, we are happy to enclose a note for you if that is your wish also. Simply write it in the gift comment section.
We want, most of all, for you to be completely smitten with your chocolate + cashmere. If for any reason, you would like to return unused merchandise, please do so within 60 days of receipt. We are a small team, and we handle things personally, so a note will do. Simply send us your item with an enclosed note stating:
- Who you are and/or who purchased the item.
- Why you are returning (this helps us).
- How you would like your return handled (i.e. card credited, exchange for another color, where to send it etc.)
Please send insured USPS, UPS, FedEx, or DHL to:
chocolate + cashmere
1587 Pacheco, Suite C
Santa Fe, NM 87505
PLEASE NOTE: CUSTOM-MADE PRODUCTS ARE NOT EXCHANGEABLE OR RETURNABLE.
You are our people! Please take a moment to review our Shipping & Return Policies, and we welcome you to send us any question or special request.
All of our customer support is handled in-house by a small team of real people who take time to answer each email personally and thoughtfully. Know that your questions and requests are our top priority, and you will hear from us soon (like in moments)!